Remote Learning: Key Working, Care Planning & Case Management

This programme is designed to provide an overview of key working and case management. Key working is the simple process of working with clients to achieve their goals and part of this process is effective case management, in essence the two go hand in hand. There will be examples of best practice and practical examples given to develop theory into practice. Above all this programme is a practical application of relevant theory in relation to key working and case management.

This workshop will be delivered live on Zoom: The course will allow you to interact with your trainer and other participants in a virtual classroom where, in addition to the workshop content, there will be time built in for live discussions, question & answer sessions and skills practice. You can access the course wherever you have an internet connection; on a desktop, tablet or even a smartphone.

The Learning Curve Institute was contracted by The HSE to deliver training on these topics as part of The National Addiction Training Programme in 2011/2012 and therefore possesses in depth knowledge of both the content and the training delivery. 

This workshop is eligible for CPD points from The Addiction Counsellors of Ireland.


"Content was very relevant and at times thought provoking – in particular the exploration of boundaries and self care. Liam was knowledgeable, experienced and engaging. The various elements were clearly defined and explained.  Lots of time for discussion and questions.  I just wish I had completed it 18 months ago when I started in my new role."

Maryrose Williams, Family Support Worker, Trim Family Resource Centre

December 2020

Programme Duration

Two full days.

Programme Aims

  1. Enable participants to formulate a care plan with a complex client.
  2. Identify and, where appropriate, fill gaps in services with clients.
  3. Provide information to participants in relation to assessment, care planning and support for clients.
  4. Cover best practice in relation to recording of information.

Programme Content

Participants will receive an emailed copy of the presentation, other supporting documents and links to relevant literature by email which will enable them to develop their understanding of Key Working and Case Management appropriate to this level. In each session participants will have the opportunity to observe and participate in role-plays and discussions on key working and case management via Zoom.

Learning Outcomes

  • To build on and expand existing knowledge in relation to key working and case management within the group. 
  • To enhance confidence in participants in relation to their understanding of key working and case management. 
  • To allow space and time for participants to look at their own practice in relation to key working and case management and to develop best practice.

Connect with Your Trainer

Where appropriate, The Learning Curve Institute will also distribute a unique pre-course questionnaire to each participant in order to ensure the training meets their needs and is tailored to a suitable level, while also covering specific situations or scenarios as highlighted by the group.

The Learning Curve Institute also offers a bespoke post course support system whereby participants are provided with the contact details of the trainer and are free to contact them with any questions they may have.

Programme Certification

All participants will receive a Certificate of Completion in Key Working, Care Planning and Case Management from The Learning Curve Institute.

People like what we do

"Enjoyed it, very relevant to work, will recommend it be rolled out to other company members".

April Dooley, March 2019